4.1. You are responsible for all activities that occur under your Account, including by your staff, contractors or anyone else to whom you grant access.

4.2. You must:

- keep your login credentials secure and confidential;

- promptly notify us of any actual or suspected unauthorised access to your Account;

- ensure that all users under your Account comply with these Terms;

- use the Services only for lawful business purposes related to your solar or related services business and in accordance with applicable laws and regulations.

4.3. You must not (and must ensure that others do not):

- use the Services in any manner that is unlawful, fraudulent, misleading, harmful or infringes any third-party rights;

- upload, transmit or store any content that is offensive, defamatory, obscene, deceptive, discriminatory or otherwise objectionable;

- attempt to gain unauthorised access to any systems, networks or data;

- interfere with or disrupt the integrity or performance of the Services (including by introducing malware or excessive automated traffic);

- reverse engineer, decompile or otherwise attempt to derive source code from the Services except to the extent allowed by law;

- resell, rent, lease, sublicense or otherwise provide the Services to third parties, except as expressly permitted in writing by SolarHub;

- use the Services for direct marketing to individuals in a way that violates applicable spam, privacy or consumer protection laws.

4.4. If the Services use or display any third-party data (for example, product catalogues, pricing, tariffs, location data, mapping data or other reference information), you acknowledge that:

- such data may be provided by third parties and may not always be accurate, complete or up to date; and

- you are solely responsible for verifying any such data before relying on it for design, engineering, quoting, compliance or contractual commitments.

4.5. We may suspend or terminate your access to the Services if we reasonably believe you have breached these Terms, misused the Services or engaged in conduct that may harm Solarhub, our users or third parties.

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5.1. You agree to pay all fees and charges applicable to your Subscription and any additional Services you purchase ("Fees").

5.2. Unless otherwise stated:

- Fees are charged in AUD;

- Fees are exclusive of any applicable taxes (such as GST, VAT or sales tax), which will be added where applicable;

- Fees are payable in advance for each Subscription Period.

5.3. We may use one or more third-party payment processors (for example, Stripe or similar providers) to collect Fees. By providing your payment details, you authorise us and our payment processor(s) to charge all applicable Fees using your selected payment method, subject to the relevant processor’s terms and conditions.

5.4. If a payment is declined, reversed or otherwise fails, you:

- remain responsible for any outstanding amounts;

- may be charged any related bank or payment processor fees; and

- acknowledge that we may suspend or downgrade your access to the Services until payment is successfully made.

5.5. We may change our Fees at any time. Fee changes will apply from the start of your next Subscription Period. We will provide you with reasonable notice of any Fee changes, and your continued use of the Services after the Fee change takes effect constitutes your acceptance of the new Fees.

5.6. Customer payments through Solarhub. If you enable features that allow your customers to make online payments (for example, paying deposits or invoices linked to quotes or projects):

- you authorise SolarHub and its payment processors to accept, process and settle such payments on your behalf;

- any transaction or processing fees applicable to you or your customers will be as set out in your plan, in the user interface, or otherwise notified to you;

- as between you and SolarHub, you are solely responsible for your contractual relationship with your customers, including any obligations under consumer law or installation contracts.

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6.1. Except as required by law or expressly set out in these Terms or your plan, all Fees are non-refundable.

6.2. If we materially fail to provide the Services and are unable to remedy the failure within a reasonable time after you notify us in writing, we may (at our discretion) provide a partial or pro-rated refund for the unused portion of your current Subscription Period.

6.3. You may cancel your Subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current Subscription Period, and you will not be entitled to a refund of any prepaid Fees unless required by law.

6.4. If we discontinue the Services in their entirety, we may (at our discretion) provide a pro-rated refund for prepaid Fees relating to any unused portion of your Subscription Period.

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7.1.1. You may upload, store or input data, documents, images, customer details, financial information and other materials into the Services ("Your Content").

7.1.2. You retain ownership of all rights, title and interest in and to Your Content, subject to any third-party rights.

7.1.3. You grant SolarHub a worldwide, non-exclusive, royalty-free licence to host, store, use, reproduce, modify, display and process Your Content solely for the purpose of providing, maintaining, securing and improving the Services, and as otherwise permitted or required by law.

7.1.4. You confirm that:

- you have all necessary rights to upload and use Your Content in connection with the Services;

- Your Content, and your use of it in the Services, does not infringe any applicable law or third-party rights (including privacy and intellectual property rights).

7.1.5. We may remove or disable access to any of Your Content that we reasonably believe breaches these Terms or any applicable law.

7.2.1. The Services, Website and all related content and materials (including software, source code, user interfaces, design, text, graphics, logos, icons, images, audio, video, documentation and other materials) are owned by or licensed to SolarHub and are protected by copyright, trade mark and other intellectual property laws.

7.2.2. Subject to your continued compliance with these Terms and payment of all applicable Fees, Solarhub grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Services for your internal business purposes during your Subscription.

7.2.3. Nothing in these Terms transfers any ownership rights in the Services or Solarhub’s intellectual property to you.

7.2.4. You must not:

- copy, modify, adapt, translate or create derivative works of any part of the Services, except as expressly permitted by law;

- remove, obscure or alter any proprietary notices (including copyright and trade mark notices) on or in the Services;

- use any of our trade marks, branding or logos without our prior written consent.

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8.1. Your use of the Services may involve the collection and processing of personal information about you and your customers or staff.

8.2. Our handling of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. The current version of our Privacy Policy is available at https://www.solarhubcrm.com.au/privacy

8.3. You must ensure that you have all necessary rights, consents and authorisations to collect, use and disclose personal information via the Services, and to provide such information to Solarhub in accordance with applicable data protection and privacy laws.

8.4. Where required by law, you are responsible for providing appropriate privacy notices to individuals whose personal information you upload or process using the Services, and for obtaining any required consents.

8.5. You acknowledge that personal information may be stored and processed in countries other than your own. Where we transfer personal information across borders, we will take reasonable steps to protect it in accordance with our Privacy Policy and applicable law.

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9.1. We will use reasonable efforts to keep the Services operational and available, but we do not guarantee uninterrupted or error-free operation.

9.2. The Services may be temporarily unavailable for maintenance, upgrades or due to causes beyond our reasonable control. Where reasonably practicable, we will provide advance notice of planned maintenance that may materially affect availability.

9.3. We may modify or discontinue any part of the Services at any time. If a change materially reduces the functionality of the Services in a way that significantly impacts your use, and you do not agree to the change, you may cancel your Subscription and we may (at our discretion) provide a pro-rated refund for the unused portion of your current Subscription Period.

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10.1. Nothing in these Terms limits or excludes any statutory guarantees, warranties, rights or remedies that cannot be limited or excluded under applicable law (for example, under the Australian Consumer Law if you are in Australia).

10.2. Subject to clause 10.1, the Services are provided on an "as is" and "as available" basis and, to the fullest extent permitted by law, SolarHub and its affiliates, officers, employees, contractors and licensors:

- disclaim all warranties, representations and conditions, whether express, implied, statutory or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement;

- do not warrant that the Services will be uninterrupted, timely, secure, error-free or free from harmful components; and

- do not warrant that any data, calculations, outputs or recommendations generated by the Services (for example, quotes, financial projections, or design-related information) will be accurate, complete or suitable for your particular circumstances.

10.3. You are solely responsible for:

- how you configure and use the Services;

- any decisions you make based on information or outputs from the Services;

- compliance with all applicable laws, regulations, standards and industry requirements (including for design, installation, consumer contracts and privacy).

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11.1. To the fullest extent permitted by law, SolarHub and its affiliates, officers, employees, contractors and licensors are not liable for any:

- indirect, consequential, incidental, special or exemplary damages;

- loss of profits, revenue, savings, business, data, goodwill or reputation,

arising out of or in connection with the Services or these Terms, even if we have been advised of the possibility of such loss or damage.

11.2. To the fullest extent permitted by law, SolarHub's total aggregate liability arising out of or in connection with the Services or these Terms (whether in contract, tort (including negligence), equity, statute or otherwise) is limited to the amount you have paid to Solarhub for the Services in the 12 months immediately preceding the event giving rise to the liability.

11.3. If any liability cannot be limited as stated above, we limit our liability to the maximum extent permitted by law.

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12.1. You agree to indemnify and hold harmless SolarHub and its affiliates, officers, employees, contractors and licensors from and against any claims, actions, proceedings, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:

- Your Content or your use of the Services;

- your breach of these Terms or of any applicable law; or

- any claim by a third party (including your customers or staff) arising from your acts or omissions in connection with your use of the Services.

12.2. This indemnity is subject to applicable law and will not apply to the extent that a claim arises from Solarhub's wilful misconduct or fraud.

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13.1. You may stop using the Services at any time. To avoid being charged for a new Subscription Period, you must cancel your Subscription before the start of the next Subscription Period.

13.2. We may suspend or restrict your access to the Services immediately if we reasonably believe that:

- you have breached these Terms;

- your account security has been compromised;

- your use of the Services may cause harm to SolarHub, other users or third parties; or

- such action is required to comply with law or a court/authority order.

13.3. We may terminate your Subscription or these Terms by providing you with 30 days written notice.

13.4. Upon termination of your Subscription or these Terms for any reason:

- your right to access and use the Services will cease;

- you remain responsible for all Fees incurred up to the effective date of termination;

- we may delete or anonymise Your Content after a reasonable period, subject to our legal obligations.

13.5. We strongly recommend that you regularly export or back up Your Content during your Subscription. We are not responsible for providing historical data or backups after termination, except as required by law.

14.1. If a dispute arises between you and SolarHub in connection with these Terms or the Services, the parties will first seek to resolve the dispute through good faith discussions.

14.2. If the dispute is not resolved within 30 days after one party notifies the other of the dispute in writing, either party may refer the matter to mediation or another form of alternative dispute resolution, to be held in Adelaide, South Australia, Australi*, unless the parties agree otherwise.

14.3. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court with appropriate jurisdiction.

15.1. These Terms are governed by the laws of South Australia, Australia, without regard to conflict of law principles.

15.2. Subject to any mandatory statutory rights, the parties submit to the exclusive jurisdiction of the courts of South Australia, Australia and any courts that may hear appeals from those courts, in respect of any proceedings arising out of or in connection with these Terms or the Services.

16.1. We may update these Terms from time to time, for example to reflect changes to the Services, legal requirements or our business.

16.2. When we make material changes, we will take reasonable steps to notify you (for example, by email, in-app notification or by updating the "Last updated" date at the top of these Terms).

16.3. The updated Terms will take effect from the date they are published on the Website, unless a later date is specified. Your continued use of the Services after the updated Terms take effect will constitute your acceptance of the changes.

17.1. Entire agreement. These Terms, together with any documents they expressly incorporate (such as our Privacy Policy and your plan details), form the entire agreement between you and Solarhub in relation to the Services and supersede all prior understandings or agreements.

17.2. Assignment. You may not assign, transfer or novate any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights or obligations under these Terms in connection with a merger, acquisition, corporate reorganisation or sale of assets, or by operation of law.

17.3. Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.

17.4. Waiver. No failure or delay by a party in exercising any right or remedy under these Terms will operate as a waiver, nor will any single or partial exercise of any such right or remedy preclude any other or further exercise.

17.5. Notices. We may provide notices to you via email, in-app notifications or by posting on the Website. You are responsible for keeping your contact details up to date. Notices to SolarHub should be sent to Glytrix Pty Ltd, 13C Martins Rd, Salisbury Downs SA 5108, Australia, email: [email protected].

17.6. Independent legal advice. You acknowledge that you have had the opportunity to obtain independent legal advice before agreeing to these Terms and that you understand and accept their effect.